EMOTIONAL INTELLIGENCE

1. Know yourself well through the use of assessment tools to understand your vulnerabilities.

2. Increase your appreciation of yourself and others.

3. Identify the causes of feelings

4. Become aware of your emotional style.

5. Use “somatic clues” in decision-making: trust your gut and use it.

6. Acquire the skills of “learned optimism”.

7. Listen for the” lessons” of feelings: trust mistrust into energy.

8. Develop active listening skills.

9. Focus empathetically on what others may be experiencing.

10. “EI” can be learned with the help of a coach.

“EI” is twice as important as IQ and technical expertise combined.”
-- Daniel Goleman

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