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A Hospitality Industry Hiring Manager Assesses and Selects Emotionally Intelligent People


The Vice President of Human Resources wanted to select the best people who were a great fit with the company culture. The culture was extremely collaborative and fully supported the professional growth of its employees. It was imperative that candidates possessed exceptional interpersonal skills, enjoyed working as part of a team, and loved to serve customers.


A set of emotional intelligence and technical competencies for each position was developed. Hiring managers were trained to conduct structured emotional-intelligence-based interviews. Psychological testing for employment screening and employee skill assessment was conducted. Each candidate was given several pre-employment assessment instruments. Dr. Brusman interviewed each job candidate.

The hiring manager was then given a detailed computer generated Selection Report outlining test scores, and the candidates' fit with the position. A Developmental Report was generated for each successful candidate.


Hiring success rate and retention of key employees was increased by 80%.


The ability to select, motivate, develop, and retain top people is critical to a company's success. If you want to build a company where people love to work you have to know how to hire and keep great people. Unfortunately, a poor hire can cost a company a great deal of money and cause undue distress and wasted time for everyone involved. Psychological testing for employment screening and employee skill assessment can dramatically improve your ability to select the best people for the right positions

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